Shipping policy

SHIPPING POLICY

At AO Tiles, we aim to make your tile shopping experience as simple and convenient as possible.

SHIPPING INCLUDED

Standard shipping is included in the advertised product price for eligible delivery locations within Australia.

No separate standard shipping fee will be added at checkout for eligible locations.

DELIVERY TIMES

Delivery times may vary depending on your location, product availability, order size and courier schedules.

Estimated delivery timeframes are provided as a guide only and are not guaranteed unless otherwise stated.

REMOTE AND REGIONAL AREAS

Some remote or regional locations may require additional freight charges where standard delivery is not available.

If an additional freight charge is required for your delivery address, AO Tiles will contact you before processing the additional charge.

We will not proceed with an additional freight charge without contacting the customer.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that someone is available to receive the delivery where required.

Once an order has been dispatched, tracking information will be provided where available.

DELIVERY DAMAGE

Please inspect your order as soon as it arrives.

If products arrive damaged, faulty or incorrect, please contact AO Tiles as soon as possible and provide your order number and photographs of the issue.

We will assess the matter and provide an appropriate remedy where required under the Australian Consumer Law.

DELIVERY DELAYS

AO Tiles is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, transport disruptions or other unforeseen events.

However, nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.

For questions regarding shipping or delivery, please contact us at:

hello@aotiles.com.au